Android, iOS

My game keeps crashing on start!

I know this is frustrating, but don’t worry, there are a few steps we can take! :)

First of all, please make sure your device meets the minimum requirements specified on our support portal and check if your device is currently supported.
Also, make sure you have enough free space on your device as the game downloads additional content in the background during the gameplay. Close all other apps that might use a lot of memory and try again.

In addition, try the steps below:
  • Reboot the device
  • Remove the game and download it again
  • If this doesn’t solve the issue, contact us using the button below.

Please include the following pieces of information in the email:
  • Phone/Tablet model
  • Operating system version
  • Game version

WARNING! Before you delete the game from your device please be aware that all your game data is only stored locally on your device and will be lost once the game is deleted. Unfortunately this change is not reversible! Therefore please be very careful before taking this step!


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